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Read the paraphrase of the article. Complete the sentences with the correct words: by name, connected, telephone, extension, courtesy

It is important for businesspeople to have good 1_ etiquette. 2_ should be used whenever speaking to anyone on the phone. Callers should identify themselves and then ask to speak to someone 3_ . They can also ask to be 4_ to a(n) 5_ . a good way to end a call is to thank the person they're speaking to for his or her time.

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Read the paraphrase of the article. Complete the sentences with the correct words: by name, connecte...

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