Выполните упражнение.
Read the text and choose the correct answer from the words in italics.
Our company does everything to meet / keep the needs of our customers. As the leading online electronics retailer, it is important we always agree / keep to our delivery dates, and get the goods to our customers on time / in time. When we receive complaints about this, we make sure we provide / deal with them immediately. Sometimes we have to give customers their money away / back.
Of course, we try to design / encourage customer loyalty in various ways – for example, returning clients receive a 10% discount on the second order. In a survey that we made / conductor last year, we found that 98% of our customers are satisfied / reliable. But we want to do better, and we are now looking at ways of offering a personalized / loyal service to our long-term clients. Above all, it’s vital to provide / design the service that people want.